- 26 March 2024
- Posted by: admin
- Category: Announcements, Business Voice, Microsoft, Teams, Teams Calling, UCaaS
Exciting news is brewing in the world of Microsoft Teams! If you’re someone who thrives on enhancing customer engagement and streamlining processes, then hold onto your hats because the introduction of the Queues app is about to shake things up in the best possible way. What is the Queues App? The Queues app is a…
- 22 January 2024
- Posted by: admin
- Category: Announcements, Business Voice, CCaaS, UCaaS, Zoom
In the ever-evolving landscape of digital communication and customer service, Zoom Contact Center has emerged as a game-changer, seamlessly integrating with the way businesses connect with their customers. As we step into 2024, it’s essential to explore the predictions and trends that will shape the future of Zoom Contact Center. In this blog post, we…
- 21 September 2021
- Posted by: admin
- Category: Announcements, Plans, Success, Teams
In the spring of 2022, Anyroute’s Product Development & Support team will move to the co-working concept in the beating heart of the Innovation District in the Brabant capital. The iconic National Monument Grasso (1913) – a former machine factory – located in the Northern Railway Zone of ‘s Hertogenbosch is currently being transformed into…
- 24 August 2021
- Posted by: admin
- Category: Announcements, Business Voice, CCaaS, Success, Teams, Teams Calling
‘Hard work pays off’. Over the past 6 months, our team has been working hard on many challenging voice/UC projects, often using the specialized solutions of AudioCodes. Nice to receive the recognition and appreciation from AudioCodes in the form of a ‘Gold Partnership’!
- 6 April 2021
- Posted by: admin
- Category: Announcements, Business Voice, Teams, Teams Calling
Call queues provide a method of directing callers to people in your organization who can help with a particular problem or question. Calls are distributed one at a time to the people in the queue (known as agents). Since April, Microsoft has simplified the use of queues even further by combining it with ‘group channels’…