- 26 March 2024
- Posted by: admin
- Category: Announcements, Business Voice, Microsoft, Teams, Teams Calling, UCaaS
Exciting news is brewing in the world of Microsoft Teams! If you’re someone who thrives on enhancing customer engagement and streamlining processes, then hold onto your hats because the introduction of the Queues app is about to shake things up in the best possible way. What is the Queues App? The Queues app is a…
- 2 December 2022
- Posted by: admin
- Category: CCaaS, Genesys, Teams, Teams Calling, UCaaS
Cloud communications solutions have become an integral part of the modern workplace, enabling teams to collaborate and communicate from anywhere. These tools, which include platforms like Microsoft Teams, Zoom, 8×8, and Genesys, have gained widespread adoption in recent years, driven in part by the shift to remote work brought on by the COVID-19 pandemic. As…
- 24 August 2021
- Posted by: admin
- Category: Announcements, Business Voice, CCaaS, Success, Teams, Teams Calling
‘Hard work pays off’. Over the past 6 months, our team has been working hard on many challenging voice/UC projects, often using the specialized solutions of AudioCodes. Nice to receive the recognition and appreciation from AudioCodes in the form of a ‘Gold Partnership’!
- 21 June 2021
- Posted by: admin
- Category: Business Voice, Microsoft, Success, Teams, Teams Calling
Microsoft recently launched a new service called Operator Connect, a new Operator-managed service that allows businesses to enable PSTN calling directly from their existing providers in Microsoft Teams. This new service will benefit smaller businesses that want to manage and manage their own phone numbers directly through Teams. For larger companies with more complex needs,…
- 6 April 2021
- Posted by: admin
- Category: Announcements, Business Voice, Teams, Teams Calling
Call queues provide a method of directing callers to people in your organization who can help with a particular problem or question. Calls are distributed one at a time to the people in the queue (known as agents). Since April, Microsoft has simplified the use of queues even further by combining it with ‘group channels’…