Microsoft recently launched a new service called Operator Connect, a new Operator-managed service that allows businesses to enable PSTN calling directly from their existing providers in Microsoft Teams. This new service will benefit smaller businesses that want to manage and manage their own phone numbers directly through Teams. For larger companies with more complex needs, Operator Connect may not have the flexibility needed to support hybrid working or other key functions such as a call center.
Operator Connect is an operator-managed service that brings PSTN calls to Teams. Operator Connect allows businesses to bring their own PSTN provider (from Microsoft’s approved list) to enable Microsoft Teams calling through a managed service model.
IT managers can then connect their provider and assign phone numbers to users, all from an ‘Operators’ tab directly in the Teams admin dashboard.
Microsoft says Operator Connect aims to close the gap between Microsoft call plans and Direct Routing, allowing businesses to take advantage of some of the cost savings that come from direct routing while choosing their own provider. For smaller companies with fewer than 50 employees and no complex requirements, Operator Connect could be the obvious choice.
Benefits of Operator Connect
Nadelen van Operator Connect
Disadvantages of Operator Connect
Compared to Operator Connect, Direct Routing offers more power and flexibility and remains the better choice for larger companies with more complex requirements.
Direct Routing offers the flexibility companies need to integrate their existing telephony solution with Microsoft Teams. It also enables the integration of other business-critical functions, such as call centers and on-the-road service teams.
Direct Routing for Microsoft Teams enables businesses to have a true unified communications and collaboration platform, managing both inbound and outbound calls as if it were a traditional PBX phone system. Direct Routing allows Microsoft Teams to connect to a range of service providers and offers the flexibility to adapt to changing requirements, such as the ‘hybrid’ or ‘blended working’ model.
Changes in work practices due to the pandemic mean that many companies now have more complex requirements if they want to fully support their remote work teams. Distributed teams work online and while face-to-face meetings will return, many companies will adopt flexible working practices in whole or in part.
To meet these changing demands, flexibility and dedicated, tailored support are a must to keep communication flowing and business moving.