VoiceCX is a cloud voice service that allows businesses to accelerate their Customer Experience by connecting their customers and employees to the best-of-breed voice services such as Microsoft Teams, Zoom, Genesys contact centers, Dynamics365, plus voice-enable their chat bots and cognitive services like Microsoft Bot frameworks, Google DialogFlow and Amazon Lex.
Our cloud voice service provides a multitude of benefits for businesses of all sizes. With our platform, you can streamline communication with your customers and improve productivity within your organization. Our service provides a secure and reliable way to manage your voice communications, ensuring that you can easily connect with customers.
One of the key benefits of VoiceCX is flexibility. By simply enabling the possibility to choose from the best-of-breed voice services in the world businesses can select the right services based on their specific needs and use-cases. This can be especially helpful for businesses that rely on specific voice services like contact centers services or voice chat bots.
Improve customer experience.
Customers can easily interact with chat bots and cognitive services using their voice, which can be more convenient and allow them to multitask while they use the service. This can lead to a better overall experience for customers, which can help build brand loyalty and drive business growth.
By allowing customers to interact with chat bots and cognitive services hands-free, businesses can offer a more convenient experience for their customers. This can be especially beneficial for businesses that offer mobile apps or other services that can be accessed on-the-go.
Reduce error risks
VoiceCX helps businesses reduce the risk of errors being made. By automating certain processes and eliminating the need for manual data entry, businesses can reduce the risk of errors that can occur with manual processes. This can help improve the accuracy and reliability of the services offered by businesses.
Overall, VoiceCX is an innovative service that offers a wide range of benefits for businesses. With increased efficiency, improved customer experience, enhanced accessibility, increased convenience, reduced errors, and cost savings, it’s an excellent solution for businesses looking to improve their operations and drive growth.
VoiceCX is the perfect solution for businesses looking for a communication hub between their service providers, telephony systems, (voice) bot frameworks, contact center and cognitive speech services. With VoiceCX, you can support virtually any voice(bot) use case, including contact center, virtual agent, conversational IVR, agent assist, and outbound calling.
The total cloud service is built on carrier-grade telco solutions and products, like Session Border Controllers, WebRTC and VoiceAI gateways, all available from the public cloud.
Don’t miss out on the powerful benefits of voice communication & automation – upgrade your customer and business experience with VoiceCX today!