- 22 June 2023
- Posted by: admin
- Category: Business Voice, CCaaS, Genesys, Microsoft, SBCaaS, Teams, UCaaS
In today’s rapidly evolving communication landscape, where voice, video, and data flow seamlessly across various naetworks and platforms, ensuring secure and reliable communication has become crucial. This is where Session Border Controllers (SBCs) play a vital role. SBCs act as gatekeepers, protecting and managing communication sessions between different networks. While SBCs have traditionally been used…
- 7 June 2023
- Posted by: admin
- Category: Business Voice, CCaaS, ENUM, Genesys, Microsoft, UCaaS
In today’s digital world, Voice over IP (VoIP) has become an integral part of modern communication systems. To ensure seamless and efficient routing decisions, we highly recommend leveraging ENUM (E.164 Number Mapping) services. In this article, we will explore the benefits and the top five reasons why utilizing ENUM services can significantly enhance your VoIP…
- 11 January 2023
- Posted by: admin
- Category: Business Voice, CCaaS, Genesys, UCaaS
Genesys is a cloud communications solution that offers a range of features and integrations for businesses looking to enhance their customer experience (CX). With capabilities such as omnichannel routing, contact center automation, and customer analytics, Genesys helps businesses understand and serve their customers more effectively. Scalability One key advantage of Genesys is its scalability, which…
- 2 December 2022
- Posted by: admin
- Category: CCaaS, Genesys, Teams, Teams Calling, UCaaS
Cloud communications solutions have become an integral part of the modern workplace, enabling teams to collaborate and communicate from anywhere. These tools, which include platforms like Microsoft Teams, Zoom, 8×8, and Genesys, have gained widespread adoption in recent years, driven in part by the shift to remote work brought on by the COVID-19 pandemic. As…