- 14 August 2024
- Posted by: admin
- Category: Business Voice, CCaaS, Dynamics365, Microsoft, Teams, Teams Calling, UCaaS, Voice Bots
Microsoft Dynamics 365 has emerged as a leading platform for customer relationship management (CRM) and enterprise resource planning (ERP). One of its most powerful offerings is the Dynamics 365 Contact Center, which provides a comprehensive suite of tools designed to enhance customer service and streamline operations. In this blog, we’ll explore the various options and…
- 22 August 2023
- Posted by: admin
- Category: Business Voice, CCaaS, Dynamics365, UCaaS
Alright, let’s dive into the Dynamics 365 Customer Service world! Picture this: representatives in the frontlines can pick up the phone and have a good old chat with customers using the voice channel. While chat, SMS, and social media are the hip new ways for customers to reach out, never underestimate the power of a…
- 15 March 2023
- Posted by: admin
- Category: Business Voice, CCaaS, Dynamics365, Microsoft
Enhancing Customer Service Experience In today’s digital age, customers demand faster and more personalized service. In this article, we will discuss the benefits of adding voice channels to Dynamics365 and how it can improve the customer experience. Firstly, by adding voice channels to Dynamics365, customers can quickly connect with customer service agents and have their…