The Guide to amplifying Customer Service with Voice Channels in Dynamics 365
- 22 August 2023
- Posted by: admin
- Category: Business Voice, CCaaS, Dynamics365, UCaaS
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Alright, let’s dive into the Dynamics 365 Customer Service world! Picture this: representatives in the frontlines can pick up the phone and have a good old chat with customers using the voice channel. While chat, SMS, and social media are the hip new ways for customers to reach out, never underestimate the power of a…
The Power of Voice Channels in Dynamics365
- 15 March 2023
- Posted by: admin
- Category: Business Voice, CCaaS, Dynamics365, Microsoft
Enhancing Customer Service Experience In today’s digital age, customers demand faster and more personalized service. In this article, we will discuss the benefits of adding voice channels to Dynamics365 and how it can improve the customer experience. Firstly, by adding voice channels to Dynamics365, customers can quickly connect with customer service agents and have their…