- 26 March 2024
- Posted by: admin
- Category: Announcements, Business Voice, Microsoft, Teams, Teams Calling, UCaaS
Exciting news is brewing in the world of Microsoft Teams! If you’re someone who thrives on enhancing customer engagement and streamlining processes, then hold onto your hats because the introduction of the Queues app is about to shake things up in the best possible way. What is the Queues App? The Queues app is a…
- 21 November 2023
- Posted by: admin
- Category: ACS, CCaaS, Microsoft, UCaaS, Voice Bots
In the dynamic landscape of customer service, businesses are constantly seeking innovative solutions to enhance customer engagement and satisfaction. Microsoft Azure Communication Services has emerged as a game-changer, offering a suite of powerful features that can be leveraged to create seamless and efficient communication experiences. One particularly exciting use case is the implementation of a…
- 22 June 2023
- Posted by: admin
- Category: Business Voice, CCaaS, Genesys, Microsoft, SBCaaS, Teams, UCaaS
In today’s rapidly evolving communication landscape, where voice, video, and data flow seamlessly across various naetworks and platforms, ensuring secure and reliable communication has become crucial. This is where Session Border Controllers (SBCs) play a vital role. SBCs act as gatekeepers, protecting and managing communication sessions between different networks. While SBCs have traditionally been used…
- 7 June 2023
- Posted by: admin
- Category: Business Voice, CCaaS, ENUM, Genesys, Microsoft, UCaaS
In today’s digital world, Voice over IP (VoIP) has become an integral part of modern communication systems. To ensure seamless and efficient routing decisions, we highly recommend leveraging ENUM (E.164 Number Mapping) services. In this article, we will explore the benefits and the top five reasons why utilizing ENUM services can significantly enhance your VoIP…
- 15 March 2023
- Posted by: admin
- Category: Business Voice, CCaaS, Dynamics365, Microsoft
Enhancing Customer Service Experience In today’s digital age, customers demand faster and more personalized service. In this article, we will discuss the benefits of adding voice channels to Dynamics365 and how it can improve the customer experience. Firstly, by adding voice channels to Dynamics365, customers can quickly connect with customer service agents and have their…
- 28 December 2022
- Posted by: admin
- Category: Business Voice, CCaaS, Microsoft, Teams
Microsoft Teams has become a go-to collaboration tool for many organizations, offering a range of features that help teams stay connected and productive from anywhere. With chat, video conferencing, file sharing, and screen sharing capabilities, Teams offers a comprehensive solution for remote work and teamwork. One key advantage of Microsoft Teams is its integration with…
- 21 June 2021
- Posted by: admin
- Category: Business Voice, Microsoft, Success, Teams, Teams Calling
Microsoft recently launched a new service called Operator Connect, a new Operator-managed service that allows businesses to enable PSTN calling directly from their existing providers in Microsoft Teams. This new service will benefit smaller businesses that want to manage and manage their own phone numbers directly through Teams. For larger companies with more complex needs,…
- 26 August 2020
- Posted by: admin
- Category: API, Microsoft, Scripting
Leverage Graph API to export and report PSTN usage. Microsoft recently released the ability to programmatically retrieve Microsoft Teams PSTN usage records using the Graph API. This data is currently available in the Teams admin center under Analytics & Reports > Usage Reports > PSTN & SMS Usage. Inspired by Lee Ford’s Get-TeamsPSTNCallRecords script, Jeff…