- 22 August 2023
- Posted by: admin
- Category: Business Voice, CCaaS, Dynamics365, UCaaS
Alright, let’s dive into the Dynamics 365 Customer Service world! Picture this: representatives in the frontlines can pick up the phone and have a good old chat with customers using the voice channel. While chat, SMS, and social media are the hip new ways for customers to reach out, never underestimate the power of a…
- 22 June 2023
- Posted by: admin
- Category: Business Voice, CCaaS, Genesys, Microsoft, SBCaaS, Teams, UCaaS
In today’s rapidly evolving communication landscape, where voice, video, and data flow seamlessly across various naetworks and platforms, ensuring secure and reliable communication has become crucial. This is where Session Border Controllers (SBCs) play a vital role. SBCs act as gatekeepers, protecting and managing communication sessions between different networks. While SBCs have traditionally been used…
- 7 June 2023
- Posted by: admin
- Category: Business Voice, CCaaS, ENUM, Genesys, Microsoft, UCaaS
In today’s digital world, Voice over IP (VoIP) has become an integral part of modern communication systems. To ensure seamless and efficient routing decisions, we highly recommend leveraging ENUM (E.164 Number Mapping) services. In this article, we will explore the benefits and the top five reasons why utilizing ENUM services can significantly enhance your VoIP…
- 1 May 2023
- Posted by: admin
- Category: Business Voice, CCaaS, SBCaaS, UCaaS
In today’s digital age, communication is key to success in any business, and VoIP (Voice over Internet Protocol) has become the preferred method of communication for many companies. With the increasing adoption of VoIP technology, it’s crucial to have a Session Border Controller (SBC) in place to ensure secure and reliable communication. However, deploying and…
- 17 February 2023
- Posted by: admin
- Category: UCaaS, Voice Bots
Voice bots, also known as voice assistants or virtual assistants, are becoming increasingly popular as a means of interacting with devices and services. These AI-powered systems enable users to perform tasks and access information using natural language voice commands, making them a convenient and intuitive way to interact with technology. There are a number of…
- 11 January 2023
- Posted by: admin
- Category: Business Voice, CCaaS, Genesys, UCaaS
Genesys is a cloud communications solution that offers a range of features and integrations for businesses looking to enhance their customer experience (CX). With capabilities such as omnichannel routing, contact center automation, and customer analytics, Genesys helps businesses understand and serve their customers more effectively. Scalability One key advantage of Genesys is its scalability, which…
- 2 December 2022
- Posted by: admin
- Category: CCaaS, Genesys, Teams, Teams Calling, UCaaS
Cloud communications solutions have become an integral part of the modern workplace, enabling teams to collaborate and communicate from anywhere. These tools, which include platforms like Microsoft Teams, Zoom, 8×8, and Genesys, have gained widespread adoption in recent years, driven in part by the shift to remote work brought on by the COVID-19 pandemic. As…