Microsoft recently launched a new service called Operator Connect, a new Operator-managed service that allows businesses to enable PSTN calling directly from their existing providers in Microsoft Teams. This new service will benefit smaller businesses that want to manage and manage their own phone numbers directly through Teams. For larger companies with more complex needs,…
Call queues provide a method of directing callers to people in your organization who can help with a particular problem or question. Calls are distributed one at a time to the people in the queue (known as agents). Since April, Microsoft has simplified the use of queues even further by combining it with ‘group channels’…