- 11 January 2023
- Posted by: admin
- Category: Business Voice, CCaaS, Genesys, UCaaS
Genesys is a cloud communications solution that offers a range of features and integrations for businesses looking to enhance their customer experience (CX). With capabilities such as omnichannel routing, contact center automation, and customer analytics, Genesys helps businesses understand and serve their customers more effectively. Scalability One key advantage of Genesys is its scalability, which…
- 28 December 2022
- Posted by: admin
- Category: Business Voice, CCaaS, Microsoft, Teams
Microsoft Teams has become a go-to collaboration tool for many organizations, offering a range of features that help teams stay connected and productive from anywhere. With chat, video conferencing, file sharing, and screen sharing capabilities, Teams offers a comprehensive solution for remote work and teamwork. One key advantage of Microsoft Teams is its integration with…
- 21 September 2021
- Posted by: admin
- Category: Announcements, Plans, Success, Teams
In the spring of 2022, Anyroute’s Product Development & Support team will move to the co-working concept in the beating heart of the Innovation District in the Brabant capital. The iconic National Monument Grasso (1913) – a former machine factory – located in the Northern Railway Zone of ‘s Hertogenbosch is currently being transformed into…
- 24 August 2021
- Posted by: admin
- Category: Announcements, Business Voice, CCaaS, Success, Teams, Teams Calling
‘Hard work pays off’. Over the past 6 months, our team has been working hard on many challenging voice/UC projects, often using the specialized solutions of AudioCodes. Nice to receive the recognition and appreciation from AudioCodes in the form of a ‘Gold Partnership’!
- 21 June 2021
- Posted by: admin
- Category: Business Voice, Microsoft, Success, Teams, Teams Calling
Microsoft recently launched a new service called Operator Connect, a new Operator-managed service that allows businesses to enable PSTN calling directly from their existing providers in Microsoft Teams. This new service will benefit smaller businesses that want to manage and manage their own phone numbers directly through Teams. For larger companies with more complex needs,…
- 6 April 2021
- Posted by: admin
- Category: Announcements, Business Voice, Teams, Teams Calling
Call queues provide a method of directing callers to people in your organization who can help with a particular problem or question. Calls are distributed one at a time to the people in the queue (known as agents). Since April, Microsoft has simplified the use of queues even further by combining it with ‘group channels’…
- 26 August 2020
- Posted by: admin
- Category: API, Microsoft, Scripting
Leverage Graph API to export and report PSTN usage. Microsoft recently released the ability to programmatically retrieve Microsoft Teams PSTN usage records using the Graph API. This data is currently available in the Teams admin center under Analytics & Reports > Usage Reports > PSTN & SMS Usage. Inspired by Lee Ford’s Get-TeamsPSTNCallRecords script, Jeff…
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